Lodging operations with clear responsibilities.
Around Tokyo, we operate notified minpaku, small hotels and ryokans, apartment hotels, and multi-property portfolios. Before contract, we define who handles, approves, and pays for OTA, guest, pricing, cleaning, and reporting work.
Our registration is verifiable in the MLIT registry. We manage minpaku as a registered Housing Accommodation Manager; hotels and ryokans retain their applicable facility permits.
WHO WE WORK WITH
Choose an operating scope for your facility's real needs.
For operating decision-makers, we begin with the facility type and current setup, then define the work, responsibility, and costs to delegate.
Minpaku owners and hosts
Clarify direct-operation workload, manager changes, statutory management, cleaning, and costs.
For minpaku ownersSmall hotels and ryokans
Keep the existing team and hospitality while dividing OTA, pricing, guest, and cleaning work.
For hotels and ryokansApartment hotels
Connect inventory, pricing, guest service, and cleaning across a whole building or multiple rooms.
For apartment hotelsMulti-property companies and owners
Align responsibility, costs, approvals, and operating reports across facilities.
For multi-property operationsSix responsibilities to settle before delegating operations
For each task, identify who executes, instructs, approves, and pays
Cleaner contract, direction and payment
- Who contracts with the cleaning company
- Who gives direct quality-improvement instructions
- Whether cleaning fees are included or separate
- Who approves recleaning and additional work
On-site checks versus emergencies
- Scheduled checks and emergency dispatch are treated as one task
- Area, hours, and frequency have not been agreed
- First decision-maker for key or equipment issues is unclear
- Dispatch and repair costs have no assigned payer
Handover from the current manager
- OTA account ownership and permissions are unconfirmed
- No cutover date for bookings and guest guidance
- Cleaner and key handover scope is unclear
- Open settlements and existing-booking liability remain
Whole-building and multi-room inventory
- Rooms, rate plans, and sales channels use different definitions
- Inventory updates and booking changes have different owners
- Pricing proposer and approver are unclear
- Rules are inconsistent between facilities
Decisions requiring owner approval
- Discount and refund approval limits are unset
- Supply purchases and extra outsourcing lack a process
- Repair coordinator and cost payer are unclear
- Emergency contacts and decision order have not been agreed
Revenue, cost, and report definitions
- Revenue and OTA fee bases are inconsistent
- Management fees and third-party costs are mixed
- Weekly and monthly report fields are unset
- Issues and owner decisions are not recorded
Build the responsibility table before signing.
We inventory the current operation and bring duties, costs, approvals, and reporting into one view.
Review the operation and handover
Confirm facility facts, permits, OTAs, existing bookings, cleaning, keys, settlement, and cutover conditions.
A defined handover scope
Assign duties, approvals, and costs
Set the executor, direct instructor, approver, and cost payer for each task in the plan and contract.
Fewer responsibility gaps
Standardize reports and settlement
Organize bookings, revenue, costs, cleaning, issues, and owner decisions at the contracted frequency and format.
A reviewable decision history
Compare registration, responsibility, and records
Compare operators by who does what and what is recorded, not by scale or guaranteed outcomes.
Verify the official registration
For minpaku, we accept management within contract scope as an MLIT-registered Housing Accommodation Manager and distinguish this from hotel permits.
Compare responsibilities by plan
Compare OTA, guest, cleaning, site-check, emergency, and cleaner-contract responsibilities task by task.
Use consistent operating records
After contract, share bookings, revenue, covered costs, cleaning, and confirmed issues from agreed data sources and at the agreed frequency.
Connect operations, revenue, property work, and reporting.
StayJP organizes hospitality work across four areas rather than treating reservations as a standalone task. Actual responsibilities are confirmed by facility type, property address, plan, and contract.
Hospitality Operations
Manage the guest journey and daily work from reservations and arrival through settlement and operating reports.
Revenue Management
Organize the demand, booking-window, and channel indicators needed for pricing and distribution decisions.
RevPAR and revenue
Property Operations
Separate cleaning, linen, photo reports, inspections, and emergency roles according to plan and confirmed coverage.
Linen and basic supplies
Multi-property Reporting
After contract, report bookings, revenue, costs, cleaning, and verified issues under consistent definitions for each facility.
Revenue and cost separation
Consistent responsibility scope
Key operating indicators
Operation Plan Overview
Summarizing the 10%~30%+ revenue share plans listed on the pricing comparison page.
Compare the fee, work handled by StayJP, work retained by the owner, and additional costs.
10% Light
OTA and guest support, with cleaning and onsite work managed by the owner
Discuss service scope
- Cleaning schedule and booking-information coordination: Owner
- Post-checkout onsite inspection: Owner
- Emergency local response: Owner
15% Standard
Remote operations including cleaning schedules, photo checks, reviews, and reports
Discuss service scope
- Cleaning schedule and booking-information coordination: StayJP
- Post-checkout onsite inspection: Owner
- Emergency local response: Owner
20% Pro
Adds contract-defined post-checkout onsite inspection to Standard
Property address review required
- Cleaning schedule and booking-information coordination: StayJP
- Post-checkout onsite inspection: StayJP within contract conditions
- Emergency local response: Owner
30%+ Premium
Adds direct cleaner quality instruction and emergency local response, with cleaning, basic linen, and designated supplies included within contract limits
Property address review required
- Cleaning schedule and booking-information coordination: StayJP
- Post-checkout onsite inspection: StayJP within contract conditions
- Emergency local response: StayJP
Fees are revenue-based. OTA, payment, and tax charges are separate for all plans. Cleaning and basic supplies are separate at 15% and 20%; 30%+ covers them within contract limits.
Transparency Notes
- Service availability is confirmed from the property address, not the owner's residence.
- 20% Pro Plan requires address verification within service area.
- Actual revenue and occupancy rates vary by location, season, and strategy; not guaranteed.
Blog & Insights
Strategies and market trends from StayJP's expert operation team.
Awards and recognition verified for StayJP-managed properties
We publish only property-level results supported by official certificates or current platform evidence.
Managed Property Wins Booking.com Award 2026
A StayJP-managed property received a Booking.com Traveller Review Award 2026. We share the property-level result and official criteria based on publishable award materials.
Airbnb Guest Favorite Selected | 5.0 from 7 Reviews
A StayJP-managed property was selected as an Airbnb Guest Favorite. Evidence checked on August 15, 2026 shows a 5.0 rating from 7 reviews as a property-level result.
Define the scope from the address and current operation.
No completed dossier is required; start with the property facts you already know
Submitting the form does not confirm a contract or operating start date