Struggling with vacation rental management?
Six operating issues to clarify before choosing what to delegate
Cleaning quality concerns
- Hair left after cleaning
- Can't verify with cleaning photos
- Guest complaints about cleanliness
- Can't find good cleaners
Time pressure
- Daily time spent checking multiple OTAs
- Travel and time required for property checks
- Waking up for late-night guest issues
- Can't focus on main job
Guest communication burden
- Struggling with English/Chinese inquiries
- Late-night emergency messages
- Answering same questions repeatedly
- Ratings drop from delayed responses
Platform management complexity
- Manual management of multiple OTAs
- Fear of double bookings
- Recurring time spent on price adjustments
- Complicated settlement work
Rating management pressure
- Low ratings reduce bookings
- Difficulty managing guest satisfaction
- Don't know how to improve reviews
- Limited competitive service offerings
Revenue management challenges
- Difficulty identifying appropriate pricing
- Peak/off-peak price adjustments
- Lack of revenue analysis and improvement plans
- Lack of operational cost transparency
So guests can enjoy their stay comfortably.
We separate inquiry, cleaning, and check-in workflows and keep a reviewable operating record.
Don't keep guests waiting
We centralize inquiries and combine templates with staff review to track response status.
Easier response tracking
Stabilize cleaning quality
Checklists and photo records make post-cleaning condition and follow-up work reviewable.
Standardized review steps
Don't confuse at check-in
We organize access and key instructions in advance and handle related inquiries in multiple languages.
Clearer arrival guidance
Turn Guest Service and Quality into Verifiable Work
We separate reservation, cleaning, communication, and statutory tasks so owners can verify what was handled.
Define Statutory Management Responsibilities
After contract, we manage operating records required for guest registries and periodic reporting. For permit applications, we introduce an affiliated administrative scrivener.
Centralize Inquiries and Reservations
We consolidate messages and bookings across channels so response status and inventory updates are easier to review.
Organize Inputs for Pricing Decisions
We prepare pricing proposals from market and event data and organize revenue, occupancy, and costs for monthly review.
A system that organizes guest experience
Reservation, inquiry, cleaning, and financial information are organized so owners can review current operations
Preventing missed responses
Managing bookings and inquiries across channels
Understanding your numbers
Reports on income, expenses, and occupancy
Monthly Reports
Guest Satisfaction
Average rating calculated from listed managed properties
Avg Rating
Clear visibility
See cleaning, bookings, and finances in one place
Properties
Occupancy
Response Time
Operation Plan Overview
Summarizing the 10%~30%+ revenue share plans listed on the pricing comparison page.
Outside Shinjuku & Shibuya we unlock the next area once enough multi-unit portfolios commit.
10% Light
First-time / Testing
No location restrictions
- New to property management and want to understand how it works
- Want to fulfill legal requirements like guest ledger
- Want to check status with simple reports
15% Standard
Reduce workload
No location restrictions
- Want to outsource cleaning vendor scheduling
- Want to reduce operational burden across all tasks
- Need comments on pricing adjustments
20% Pro
Full automation / Risk management
Coverage area only (address verification required)
- Want to outsource cleaning scheduling and quality checks
- Want expert management of reviews and ratings
- Want to operate safely in urban/residential areas
30%+ Premium
Investment / All-in-one
No location restrictions
- Want all-inclusive service including cleaning fees
- Want to outsource consumables management
- Want to see net profit with detailed P/L reports
Fees are revenue-based. OTA, payment, and tax charges are separate for all plans. Cleaning and basic supplies are separate at 15% and 20%; 30%+ covers them within contract limits.
Transparency Notes
- Core coverage (Shinjuku, Shibuya) allows immediate onboarding; other areas require individual consultation or waitlist.
- 20% Pro Plan requires address verification within service area.
- Actual revenue and occupancy rates vary by location, season, and strategy; not guaranteed.
Blog & Insights
Strategies and market trends from StayJP's expert operation team.
stayjp: Proving the value of service through results
stayjp: Proving client trust through tangible results and performance.
Guest Favorite 4.9+
Highly rated by guests. Recognized as Airbnb Guest Favorite homes.