Operations policies
Operations policies and responsibility scope
Review included work, owner tasks, external costs, and contract conditions together with the fee rate.
Plans and costs
Revenue-based 10%, 15%, 20%, and 30%+ plans
- OTA, payment, and tax charges are separate from the management fee
- Premium cleaning, basic linen, and basic supplies are included within contract limits
- Repair, replacement, construction, and appliance vendor costs are owner-paid under every plan
- Extra-supply +alpha is an additional percentage agreed before work
Contract and termination
Standard 12 months, automatic renewal, no termination penalty
- 10%, 15%, and 20%: notice one month before the desired end date
- 30%+: notice three months before the desired end date
- Notice to the email designated in the contract
- Handover scope and timing are set in the contract
Response conditions
Onsite, communication, and reporting terms follow the contract
- Hours, channels, and overnight procedures are set in the contract
- 20% Pro and 30%+ Premium inspection requires area, frequency, and timing confirmation
- 30%+ Premium emergency local response is included under contract terms
- Reporting items, frequency, and format are set in the contract
Confirm before contract
Contract
- Record scope and responsibility for each facility
- The standard term is 12 months with automatic renewal
- The owner retains OTA accounts and final approvals
- Termination and handover follow the designated notice process
Settlement and additional costs
- Settle revenue, management fees, and contracted cost items monthly
- Premium limits for cleaning and basic supplies are set in the contract
- Toothbrushes, slippers, extra towels, and air freshener use a pre-agreed +alpha percentage
- Repair, replacement, construction, and appliance vendor costs are owner-paid
Service scope
- Light: pricing, OTA, guest messaging, check-in, guest register, revenue/occupancy reporting, settlement
- Standard: Light plus reviews, monthly report, cleaning schedule, booking-change notice, completion-photo review
- Pro: Standard plus photo-based correction request and contract-defined onsite inspection
- Premium: Pro plus direct cleaner instruction, limited cleaning/basic supplies, emergency local response, initial equipment check, damage report
Outcomes and approvals
- Revenue, occupancy, ratings, and cleaning quality are not guaranteed
- Onsite inspection and emergency dispatch are separate tasks
- Refund, repair, replacement, and spending approvals are set in the contract
- Licensed specialists handle permit filings and legal or tax judgments
Important
- • Confirm operating eligibility and permit status before contract
- • Onsite availability is set after checking the property address
- • Record shared items, frequency, and format in the contract
- • An inquiry alone does not confirm a contract or start date
Confirm responsibility for each facility
Share current operations and needed work to discuss a contractable plan and terms.
Discuss operating scope