Contract & Policies
Contract & Policies
Performance-based engagement terms built for professional hosts
Management Fees
Performance-based pricing, billed only on collected revenue
- Light 10%: Messaging, calendar sync, and basic reporting
- Standard 15%: Adds cleaning coordination and review management
- Pro 20%: Core Tokyo full-service with on-site response
- Premium 30%+: Multi-property program with cleaning & supplies included
Cancellation & Exit
Flexible, no-penalty termination process
- Minimum engagement: 6-12 months per property depending on location and scope
- Termination notice: 60 days in advance, no penalties
- OTA accounts stay in the owner's name; StayJP internal tools/IDs are not transferable at exit
- Exit support: Pricing models & templates handed over within 10 business days
Service Guarantees
Operational coverage that matches our service promise
- 24/7 multilingual guest communications with sub-15 minute SLA
- Emergency on-site response within 30 minutes in Shinjuku/Shibuya (partners elsewhere)
- Regulatory reporting: Lodger logs, Minpaku filings, and incident reports archived monthly
- Operations dashboard + monthly P/L shared with owners for full transparency
Detailed Contract Terms
About Contracts
- Agreements executed electronically with property-specific scope of work
- Permit numbers, floor plans, and emergency contacts required before onboarding
- Standard onboarding window: 7-14 business days after documentation
- Owners retain OTA access while StayJP-managed operational IDs are deactivated and not transferred at contract end
About Payments
- Revenue-share invoices issued monthly (month-end closing, payable by the 15th)
- Cleaning, consumables, and emergency dispatch billed at actual cost with receipts
- Consumption tax added; settlements made in JPY via bank transfer
- Multi-property portfolios receive consolidated statements and agreed discounts
Service Scope
- Reservation, pricing automation, and channel sync to prevent double bookings
- 24/7 guest support plus incident triage for complaints, lost keys, and refunds
- Cleaning scheduling, quality audits, and inventory snapshots after each turnover
- Compliance administration: lodger registry, Minpaku filings, revenue & review reporting
Liability Scope
- Operational incidents are remediated via playbooks; StayJP does not provide monetary compensation
- Clients maintain property insurance; guest-caused damages filed via owner's policy with our support
- Force majeure (natural disasters, public restrictions) is excluded but we handle communications
- Either party may terminate for material breach or regulatory non-compliance with written notice
Important Notes
- • Prepare permits, ownership documents, and emergency contacts before onboarding
- • Policy updates are shared in writing; custom clauses are recorded in each scope of work
- • Dashboard & report access remains active for 30 days after contract end
- • Questions? Contact your account manager or support@stayjp.jp for clarification