StayJP Terms of Service

Article 1 (Application)

1. These Terms shall apply to all relationships between the Company and the Client regarding the use of the Services.
2. Fee schedules, operation manuals, guidelines, notices, FAQs, and other documents separately established by the Company (hereinafter referred to as "Individual Regulations") shall constitute part of these Terms.
3. In case of discrepancy between these Terms and Individual Regulations, these Terms shall prevail unless otherwise specified in the Individual Regulations.
4. Specific contents, scope, fees, responsibility demarcation, and other conditions of the Services shall be determined by individual agreements such as application forms, quotations, purchase orders, and memoranda (hereinafter referred to as "Individual Agreements") in addition to these Terms, and Individual Agreements shall take precedence over these Terms.

Article 2 (Definitions)

The definitions of terms used in these Terms are as follows:

Client

An individual or corporation that entrusts the Company with operation and management services related to vacation rental business or ryokan business, including property owners, tenants, management trustees, and others who have the legal authority to provide accommodation.

Subject Property

Accommodation facilities, residences, rooms, units, and ancillary facilities registered by the Client with the Company as subject to the Services.

Vacation Rental Business

Accommodation provision business conducted under the Vacation Rental Business Act.

Ryokan Business

Operation of simple lodging, ryokan, hotels, etc. conducted under the Ryokan Business Act.

Guest

An individual who uses and stays at the Subject Property, sometimes referred to as "Guest" for convenience.

OTA (Online Travel Agency)

Online reservation services that mediate or provide accommodation bookings, including Airbnb, Booking.com, Expedia, Agoda, Vrbo, Rakuten Travel, and others.

Related Laws and Regulations

The Vacation Rental Business Act, Ryokan Business Act, Special Zone Private Lodging related laws, Fire Service Act, Building Standards Act, food hygiene related laws, Personal Information Protection Act, local government ordinances and guidelines, administrative directives, OTA terms, and all other related laws and regulations.

Article 3 (Nature of Contract)

1. This contract shall have the nature of a quasi-mandate contract as defined in Article 656 of the Civil Code.
2. The Company shall perform the Services with the duty of care of a prudent manager, but shall not be obligated to guarantee any specific results such as sales, occupancy rates, ratings, or number of reservations.

Article 4 (Formation of Contract)

1. This contract shall be formed when the Client applies through the method prescribed by the Company after agreeing to these Terms, and the Company accepts such application.
2. The Company may request the Client to submit documents for identity verification, authority verification, license verification, and property verification, and the Client shall cooperate with such requests.
3. The Company may refuse or suspend an application if there is falsehood, deficiency, or risk of legal violation in the application content.

Article 5 (Legal Compliance and Final Responsibility)

1. The Client shall comply with related laws and regulations regarding the Subject Property, and shall carry out necessary licenses, notifications, sign posting, guest registry management, identity verification, and neighbor relations at their own responsibility.
2. Even when the Company provides operational support, agency services, or advice, the final responsibility for legal compliance and obtaining/maintaining licenses shall belong to the Client.
3. Regarding ryokan business, the Company may specify operational methods within a reasonable scope to meet requirements for hygiene management, fire prevention response, reception and emergency contact systems, and the Client shall comply with such specifications.

Article 6 (Contents of Services)

The Company shall provide all or part of the following services based on Individual Agreements:

1. Property setup and listing preparation
2. Reservation management and guest response
3. Cleaning, linen, and consumables arrangement
4. Emergency response and facility contractor arrangement (optional)

The Company does not guarantee any results arising from the provision of the Services.

Article 7 (Subcontracting)

1. The Company may subcontract all or part of the Services to third parties at its own responsibility.

Article 8 (Fees and Payment)

1. Fees, calculation methods, and payment conditions for the Services shall be determined by Individual Agreements.
2. If the Client fails to make payment after the due date, the Company may suspend all or part of the Services and may claim late payment damages at an annual rate of 14.6% from the day following the due date until full payment.

Article 9 (Disclaimers and Limitation of Liability)

The Company shall not be liable for any damages incurred by the Client due to the following reasons:

1. OTA specification changes, algorithm changes, ranking fluctuations, service suspension, account restrictions/suspension, booking cancellations, refunds, chargebacks
2. Theft, damage, accidents, injuries, infectious diseases, noise, neighbor disputes, unauthorized extended stays, or legal violations caused by guest actions or inactions
3. Aging deterioration of buildings or equipment, structural defects, power outages, water outages, communication failures, pests, odors, noise
4. Guidance, recommendations, on-site inspections, business suspension, license denial/revocation, or amendments to laws, ordinances, and guidelines by administrative agencies
5. Natural disasters, fires, infectious disease outbreaks, and other force majeure events beyond the Company's reasonable control

2. Even when the Company bears liability for damages, such liability shall be limited to the total amount of service fees actually received from the Client during the contract year in which the damage occurred.
3. The Company shall not be liable for lost profits, indirect damages, special damages, or incidental damages regardless of foreseeability.
4. The provisions of this Article shall not apply to damages caused by the Company's intentional misconduct or gross negligence.
5. If the Client qualifies as a consumer, the application of this Article shall be subject to the Consumer Contract Act and other mandatory laws.

Article 10 (Termination of Contract)

1. If the Client materially violates these Terms or Individual Agreements, the Company may terminate all or part of this contract without prior notice.
2. The Company shall not be liable for any damages incurred by the Client due to termination of this contract.

Article 11 (Exclusion of Anti-Social Forces)

1. The Client represents that neither they nor their associates are anti-social forces and guarantees that they will not become such in the future.

Article 12 (Governing Law and Jurisdiction)

1. These Terms shall be governed by Japanese law, and the Tokyo District Court shall have exclusive jurisdiction as the court of first instance for all disputes arising in connection with the Services.
2. However, if the Client qualifies as a consumer, this shall be subject to the Code of Civil Procedure and other mandatory laws.