Questions to ask before outsourcing minpaku operations

We perform only the duties in the contract and confirmed responsibility table. Light covers OTA, pricing, and guest support; Standard adds reporting and cleaning schedule and photo review; Pro adds contract-defined onsite inspection in eligible areas; and Premium adds cleaning-company contracting, corrective quality instructions, and basic costs within contract limits. Onsite inspection and emergency dispatch remain separate duties.

A registered Housing Accommodation Manager operates an eligible minpaku on behalf of its owner, including guest support, cleaning coordination, records, and periodic reporting. StayJP is not an administrative scrivener and does not prepare or file permit applications; when needed, we can introduce an appropriately qualified professional.

We review detached homes, owner-held whole residential buildings, and properties whose building rules expressly allow minpaku use. Acceptance depends on the address, current notification or permit status, facility type, and requested operating scope.

We do not provide property eligibility inspections, pre-contract revenue diagnoses, brokerage, landlord negotiations, building-rule amendments, or permit applications. Repair, replacement, interior-work, and appliance coordination remains owner-managed under every plan. External purchase and contractor costs remain owner-paid under every plan.

Yes. Share the property address, current notification or permit status, facility type, and expected start date, and we can discuss acceptance and a suitable plan. StayJP does not obtain permits or determine property eligibility on site; management starts after the required operating conditions are in place.

No. StayJP is an operations service engaged by owners and operators of minpaku and small lodging properties, not a travel comparison site. Requests limited to booking accommodation, tourist information, or property introductions are outside scope.

The start date depends on the property's notification or permit status, existing bookings, OTA access, cleaning setup, and required on-site work. We do not promise same-day or immediate start; operations begin after contract and handover requirements are ready.

We assess this within the four plans and the agreed contract scope. The owner or an existing vendor may keep some tasks, but connected work such as reservation handling and cleaning schedules must have clear executors, instructors, and reporting paths.

Refunds, repairs, purchases, extra visits, and other cost or policy decisions follow the approval range in the contract. StayJP does not expand its authority unilaterally; limits and the process when the owner cannot be reached are agreed before service starts.

The owner retains out-of-plan cleaning or on-site work, cost approvals, maintenance of notification or permit status, tax, insurance, and other ownership duties. The responsibility table identifies the operator and final decision-maker during consultation.

10% Light centers on OTA, pricing, and guest support, while the owner handles cleaning, reviews, and onsite work. 15% Standard adds review response, reporting, cleaning-schedule coordination, reservation-information delivery, and completion-photo review, but not quality-correction requests or onsite inspection. 20% Pro includes cleaning-quality correction requests based on verified reports or photos and contract-defined onsite inspection in eligible areas. It excludes direct cleaner instruction, supplies arrangement, equipment checks, damage reporting, and emergency local response. 30%+ Premium includes cleaning-company contracting and direct quality instruction, emergency local response, equipment and appliance checks, damage reporting, and the listed cleaning and supply items within contract limits. The +alpha for additional supplies is a percentage agreed in advance. Repair, replacement, interior-work, and appliance coordination remains owner-managed under every plan. External vendor costs remain owner-paid under every plan. Regulatory and operating-day management is assigned to StayJP or the owner under the contract in every plan.

Cleaning, linen, and supplies are owner-managed and owner-paid under 10% Light, 15% Standard, and 20% Pro; Pro does not include supplies arrangement. 30%+ Premium includes cleaning, basic linen, towels based on guest count, shampoo, conditioner, body wash, and laundry detergent within contract limits, while additional supplies use a percentage agreed in advance. Repair, replacement, interior-work, and appliance coordination remains owner-managed under every plan. External costs remain owner-paid under every plan. OTA and payment fees and consumption tax remain separate.

The management fee is linked to accommodation revenue, with no separate fixed monthly management fee. Property-specific costs required to start operations—such as furniture, appliances, equipment, supplies, installation, repairs, or photography—remain owner expenses and are scoped in advance.

No. OTA commissions, payment fees, and consumption tax are separate under every plan. A useful earnings comparison separates management fees from channel costs, taxes, cleaning and supplies, and repairs.

No. We improve pricing, channels, communication, and cleaning operations and report post-contract results, but demand, seasonality, property condition, regulation, and competition affect outcomes. Simulations are reference estimates, not guarantees.

If the owner handles all cleaning schedules and vendor contact, Light may be the first comparison. If StayJP should pass booking schedules and receive completion reports, compare Standard or above together with the required guest and OTA work.

We first confirm whether the property address is in a supported area, then set frequency, timing, and inspection items in the contract. It does not mean inspection after every cleaning, and extra visits may carry a separate fee.

Onsite inspection and emergency dispatch are separate services. Emergency local response remains owner-managed under Pro and is included within the contracted scope under Premium. Eligible area, hours, cause, and costs above the contract limit are defined in the contract.

The contract defines which work and amount may be spent without separate owner approval. Repairs or purchases above the limit normally require prior approval, with a separate contact and reporting process for immediate safety measures.

Do not infer the basis from the percentage alone. The contract and settlement statement define how gross OTA bookings, cancellations, refunds, taxes, cleaning charges, and channel fees are treated and in what order.

The standard term is 12 months with automatic renewal. Property- and plan-specific terms are confirmed in the agreement, including operating scope, expense approval authority, settlement method, and the designated termination email address.

There is no termination penalty. The 10%, 15%, and 20% plans require notice to the contract-designated email at least one month before the requested end date; 30%+ requires three months. The email sending record establishes the notice date.

Yes. We review existing bookings, OTA permissions, guest messages, cleaning schedules, guest records, and the settlement cut-off to reduce operating gaps. The owner should first confirm the termination conditions in the current agreement.

Review retention depends on account ownership and each platform's rules, so it cannot be guaranteed. We first check whether the owner can retain the existing account and listing, then use a staged handover where possible to reduce bulk cancellations and downtime.

We need the property address, facility type, current notification or permit status, number of rooms or properties, OTA accounts and bookings, cleaning setup, and desired scope. This supports an acceptance and plan discussion; it is not a pre-contract on-site diagnosis or revenue guarantee.

The usual sequence is information intake, eligibility and plan review, confirmation of responsibilities, costs and approvals, contract, account and booking handover, then operation. Preparation time varies with the property and existing bookings.

Grant only the access needed for the work and keep owner-controlled accounts where possible. Administrator invitations, two-factor authentication, recovery contacts, and access removal at contract end are recorded in the handover checklist.

We review bookings, messages, payments, and refunds, then assign responsibility before and after the transition date. Seamless transfer is not guaranteed; each OTA's permissions and policies must be checked.

The contract sets a pre-approved limit, contact order, waiting period, and scope of urgent safety action. Costs above the agreed limit are not spent unilaterally, and any emergency action is reported with its basis and expense.

The handover checklist covers owner-controlled accounts, future bookings, operating records, agreed photos and copy, and unsettled items. Platform policies or third-party ownership may limit what can be transferred.

We review major channels such as Airbnb and Booking.com according to the property's legal form and target demand. We do not add every channel by default; inventory synchronization, commissions, cancellation policies, and operating load all inform the channel mix.

Rates are adjusted using weekday, season, events, booking pace, remaining inventory, and competition. The process does not guarantee high rates or occupancy: we agree property-level guidelines and minimum and maximum ranges, then adjust from operating results.

Every plan includes a weekly operations report covering bookings, revenue and occupancy, plus a monthly settlement statement covering revenue, fees, costs and owner payout. Plans from 15% add a monthly operations report covering reviews, cleaning schedules and verified issues. Delivery date and format are set in the contract; revenue, occupancy and ratings are not guaranteed.

Account ownership, payout accounts, administrator permissions, and data access are confirmed before contract. Documenting the permissions and end-of-contract handover items helps keep the owner's booking and review assets clear over time.

Only within the pricing authority and approval range agreed in the contract. Long-stay discounts, last-minute offers, and cancellation-policy changes are applied against agreed rules and then reviewed for results.

Depending on the plan and contract, we can manage titles, descriptions, amenities, and existing photos. New photography, editing, or translation may cost extra, and unverified amenities or performance claims are not published.

Calendar and channel syncing plus reservation updates reduce risk, but platform delays, manual changes, or system outages mean zero double bookings cannot be guaranteed. Contracted communication and adjustment procedures apply if one occurs.

Within the contracted plan, StayJP handles guest or OTA communication and calendar updates. Refund amounts, exceptions, and dispute settlements that require financial or policy decisions follow the owner's approval range.

It is adjusted within the agreed pricing authority using bookings, cleaning turnover, weekdays, and seasonality. Legal conditions, property operations, and owner policy come first, and no stay length or revenue outcome is guaranteed.

ADR is average daily revenue per sold room, occupancy is the share of available rooms sold, and RevPAR is revenue per available room. Settlement reports show the period and included revenue so comparisons use the same basis.

Message-response hours and night or holiday conditions are confirmed in the contract. Message receipt and guidance are separate from emergency onsite dispatch; scheduled onsite inspection does not automatically include emergency dispatch.

Depending on the property, we use an electronic lock, key box, or in-person handover and operate pre-arrival guidance and identity-verification procedures. Issues that block entry, such as lock or connectivity failures, follow the agreed urgent-response process.

We review the facts, photo and message records, OTA policy, and contractual authority. We may act first within a pre-agreed amount and report afterward; refunds or compensation above that range require owner approval.

We collect photos, messages, repair estimates, and other records, then review the OTA claim process and possible insurance coverage. Platform or insurer approval is not guaranteed, and repair or replacement costs follow the contract and owner approval process.

We promptly remind the guest of house rules and document the situation, following the contracted contact process when urgency is high. Repeated incidents trigger a review of house rules, occupancy limits, noise controls, and booking criteria.

Plans with guest support cover questions using confirmed information about house rules, check-in conditions, amenities, and availability. Requests needing price exceptions or special permission follow the owner's approval range.

Response hours and channels are set in the plan and contract. We do not promise an immediate 24-hour response to every inquiry; messages are guided or escalated according to urgency and the agreed contact process.

We first use remote guidance and the registered backup procedure. An on-site visit, new key, or lock replacement may require separate emergency dispatch and actual costs, following the agreed approval process.

Guest safety comes first. We guide or make the necessary contact within the contracted scope and report the facts and actions to the owner. This does not provide medical or legal judgment or guarantee an incident outcome.

Standard and higher plans may include fact-checked review responses within scope. We do not publish false rebuttals, personal information, or claims that rating improvement is guaranteed.

Turnover cleaning is normally scheduled after checkout in time for the next check-in. Mid-stay cleaning, severe soiling, and urgent recleaning may require separate scheduling and costs depending on the booking and site conditions.

Under 10% Light, the owner manages the cleaning schedule. Under 15% Standard and higher plans, StayJP passes reservation dates and changes or cancellations to the cleaning company and coordinates the schedule. 20% Pro adds cleaning-quality correction requests based on verified reports or photos; direct instruction to the cleaning company is included only in 30%+ Premium. Schedule coordination and correction requests do not guarantee cleaning quality.

Under 10% Light, the owner checks cleaning and the property onsite. 15% Standard reviews a cleaning completion report or photos but does not include onsite inspection. 20% Pro and 30%+ Premium include contract-defined onsite inspection in eligible areas; frequency, timing, and costs are confirmed before contract. Onsite inspection and emergency dispatch are separate duties.

Under 10% Light, 15% Standard, and 20% Pro, the owner provides and arranges supplies and linen. 30%+ Premium includes basic linen, towels based on guest count, shampoo, conditioner, body wash, and laundry detergent within contract limits. Toothbrushes, slippers, extra towels, air freshener, and other additional supplies use an additional percentage agreed before arrangement.

Repair, replacement, interior-work, and appliance coordination remains owner-managed under every plan. Product, part, call-out, installation, removal, and disposal costs remain owner-paid under every plan. Initial equipment checks and damage reporting under Premium, and contract-defined onsite inspection under Pro, do not include those vendor costs in the management fee.

For Light, Standard, and Pro, the owner normally selects and contracts the cleaner. Premium may allow StayJP to contract and instruct the cleaner within scope, with costs and responsibilities agreed in advance.

From Standard upward, we pass confirmed delays or incomplete work shown in submitted reports or photos to the owner and follow the contracted contact process. Standard does not include on-site quality inspection or guarantee re-cleaning results.

Instruction authority, cost responsibility, and result checks depend on the cleaner contract and plan. Standard excludes direct instructions and quality guarantees, while a Pro inspection does not automatically include re-cleaning cost.

Schedules follow checkouts, guest count, and the owner's contracted laundry and cleaning setup. Cleaner contracts, linen purchases, replacement, and their costs are confirmed in the plan and separate-cost list.

Shortage checks, purchasing, on-site replenishment, and payment are separate tasks. The contract states the responsible party and monthly limit; without an agreement, supply costs are not treated as included in the management fee.

It is a business registered under the Housing Accommodation Business Act to accept delegated management of qualifying minpaku, including absentee-owner properties. StayJP registration F05636 concerns minpaku management only and does not replace or certify a hotel or ryokan operating permit.

No. StayJP is not an administrative scrivener and does not prepare or file notifications or permits, amend building rules, or negotiate with landlords. When needed, we can introduce a qualified professional who is authorized to perform that work.

Zoning, building rules, written landlord consent, local ordinances, fire and building requirements, and the current notification or permit status must be checked together. Tower condominiums generally prohibit minpaku in their building rules and are not accepted by StayJP.

A minpaku under the Housing Accommodation Business Act is capped nationally at 180 days per year, but local ordinances may further restrict areas, weekdays, or periods. Check the latest official local rules and the facility's legal form for the actual operating allowance.

After contract, we manage operational records needed for guest-information retention and periodic reporting within the plan scope. This is ongoing compliance work and is different from filing the pre-opening notification or permit application.

No. F05636 is a residential accommodation management registration under the Private Lodging Business Act; it neither replaces nor proves a hotel or ryokan business permit. The facility's legal form and required permit must be checked separately.

The owner must maintain the applicable notification or permit, ownership or lease authority, insurance, tax records, and other owner documents. StayJP's operating records do not replace that underlying legal status.

Information is collected, accessed, and retained only as needed under the contract and privacy policy, with work permissions and retention periods controlled. OTA and external vendor terms also apply when those services process the data.

No. Periodic reporting is an operational management task based on ongoing records; preparing and filing a pre-opening notification or permit application is an administrative procedure. StayJP is not an administrative scrivener and can introduce a partner professional when needed.

We check official publication and the effective date, review the impact on operations, and tell the owner what needs confirmation. Legal advice or application work requires separate review by a qualified professional.

Yes. Acceptance depends on the property's location, operating readiness, local operating setup, and required authority—not the owner's residence. If local cleaning and inspection are to be broadly delegated, compare Premium's responsibility scope and confirm the service area and contract conditions before selection.

Yes, subject to regional capacity and property conditions. For whole-building and multi-property portfolios, we review whether account, cleaning, pricing, and settlement standards can be aligned and confirm each facility's notification or permit and local operating setup.

If the facility itself holds a valid hotel-business permit, we can accept agreed work such as OTA, pricing, guest support, and cleaning. StayJP's Housing Accommodation Manager registration applies only to minpaku and is not the legal authority for a hotel or ryokan.

An apartment hotel is not a standalone legal permit category, so the name alone does not determine its operating form. We confirm the facility's actual hotel, ryokan, or simple-lodging permit, room count, existing staff, and requested outsourced scope.

You may submit the property information, but immediate acceptance and timing are not guaranteed. We review it after local cleaning, emergency response, and operating capacity are available, using the property address—not the owner's residence—to determine coverage.

We can review this when the contracting party, contact process, reporting format, and service area fit the plan. The responsibility table must clearly state who instructs, pays, and verifies the result.

Check-in guidance, house rules, pricing reviews, cleaning reports, and settlement fields can use a shared format. Permits, ordinances, equipment, and on-site response conditions still require address-level review.

Use the plan comparison and responsibility table to check the executor, instructor, cost bearer, approver, and whether work is on site. Review separate costs and exceptions as well as the included status.

Prepare the property address, facility type, notification or permit status, room count, current OTAs and bookings, cleaning company status, desired scope, and whether on-site work is needed.

Travel booking, property introductions or brokerage, permit-only requests, building-rule amendments, landlord negotiation, and requests for guaranteed revenue are outside the standard operations service. We may suggest confirming with the appropriate specialist.