Question 1

What is included in your Minpaku management (民泊運営代行 / 民泊管理代行) service?

Accepted Answer

We handle reservations, guest communication, cleaning, maintenance, revenue optimization, and marketing support with 24/7 multilingual assistance, operating as a licensed housing accommodation manager.

Question 2

Which properties can a licensed housing accommodation manager operate?

Accepted Answer

We manage apartments, single homes, machiya, and villas nationwide when they comply with the Minpaku Law and local ordinances. We verify permits and perform on-site inspections before launching operations, especially in Tokyo’s core wards.

Question 3

How long are Minpaku management contracts?

Accepted Answer

Standard agreements run 12 months, but we also support short launch phases or trial Minpaku management engagements when needed.

Question 4

Can my property be used as a minpaku?

Accepted Answer

Eligibility depends on zoning, building bylaws, municipal ordinances, and fire requirements combined. Most sectional-ownership condominiums (including tower condos) prohibit minpaku in their bylaws, so we generally cannot accept them. Detached houses, owner-held whole buildings, and ryokan-licensed properties are eligible; we introduce licensed experts for the verification steps.

Question 5

How are Minpaku management fees structured?

Accepted Answer

Everything runs on revenue share: 10% Light and 15% Standard accept nationwide consultations, 20% Pro prioritizes Shinjuku/Shibuya with address verification, and large portfolios shift to a custom engagement starting at 30%+. Cleaning, OTA, tax, and supplies bill separately, and properties outside the core coverage follow a consultation/waitlist flow.

Question 6

Are there any extra charges for Minpaku management?

Accepted Answer

Core services are included. Special requests, major refurbishments, or inventory build-outs are quoted separately after approval.

Question 7

Is there a cancellation fee?

Accepted Answer

No. You can terminate anytime with 30 days' notice.

Question 8

What are the contract term and termination conditions?

Accepted Answer

The standard contract term is 12 months. You can terminate with one month's written notice, with no penalty.

Question 9

Which channels do you use for bookings?

Accepted Answer

We list on Airbnb, Booking.com, Expedia, Rakuten Travel, and other major OTAs serving Japan's inbound tourism market while synchronizing inventory and real-time pricing optimization.

Question 10

What if issues occur with guests?

Accepted Answer

Our 24/7 support desk handles escalations, multilingual communication, and insurance claims so owners never have to intervene.

Question 11

How do you manage check-in and check-out?

Accepted Answer

Smart locks, automated guides, and proactive messaging keep arrivals and departures seamless.

Question 12

What happens to my OTA accounts and reviews if I switch management companies?

Accepted Answer

We keep accounts under the owner's name and design a parallel-operation window to carry over bookings, reviews, and photo assets — avoiding the rating reset caused by bulk cancellations.

Question 13

How often is cleaning performed?

Accepted Answer

We clean after every stay and schedule mid-stay refreshes for long bookings. Quality inspectors provide photo reports for every turnover.

Question 14

How do you handle repairs?

Accepted Answer

A 24/7 emergency team coordinates vetted vendors. Minor fixes are approved instantly; larger work is quoted in advance.

Question 15

Who restocks supplies?

Accepted Answer

We replenish linens, amenities, and household items regularly and coordinate replacements for aging furniture or appliances.

Frequently Asked Questions

Service Overview

Pricing & Costs

Booking & Guest Support

Cleaning & Maintenance

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