Minpaku Operations
Reservation & Pricing

Dynamic pricing and OTA synchronization

Cleaning & Facility

Cleaning schedules and completion records

Guest Communication

Response hours, channels, and emergency escalation are confirmed in the contract.

Compliance & Reporting

Guest registry and compliance reporting

Revenue Management

Rate operations and contracted monthly reporting

By Facility and Owner
Rental Operators

Define operating load and owner responsibilities

For Hotels

Outsourced operations for small hotels

For Apartment Hotels

Multi-room and extended-stay operations

For Ryokans

Operating roles built around the service policy

Enterprise

Handover and reporting for multi-property operations

View Minpaku Services →
Operation Plans

Compare responsibility scope and owner tasks

Fee plans explained

15/20/30%+α by responsibility scope

Revenue Simulation

Review reference values from your inputs

FAQ

Frequently asked questions about pricing & services

View Operation Plans →
Tokyo
Osaka
Kyoto
Fukuoka
Okinawa
Hokkaido
View All Areas →
Blog
Cleaning and onsite responsibility

Cleaning coordination and onsite work vary by plan

We define schedule notices, completion-photo review, correction requests, onsite inspections, and emergency local response separately in the contract.

Completion report reviewed
Onsite work
Confirm plan, area, and contract terms

Three boundaries to confirm before contracting

Scheduling versus quality responsibility

Sharing booking information and reviewing completion photos do not constitute onsite quality assurance or responsibility for recleaning.

Inspection versus emergency dispatch

Scheduled onsite inspection and emergency local response are separate tasks.

Management fee versus external costs

Cleaning, supplies, repair, and replacement costs have different inclusions and payers depending on the plan and contract limit.

Cleaning workflow by plan

1

Share booking information

Standard and above share checkout dates and booking changes with the cleaning company.

2

Review completion report

Standard and above review cleaning completion reports and photos.

3

Request correction

Pro requests corrections based on confirmed reports or photos; direct quality instruction belongs to Premium.

4

Onsite work

20% Pro and 30%+ Premium onsite inspection is confirmed after checking area, frequency, timing, and other contract terms.

Responsibility by task

What completion photos can confirm

Photos help confirm reported completion and visible issues. Photo review alone does not guarantee onsite quality.

Completion report
Booking cross-check
Visible omissions
Visible damage
Owner report
Correction-request scope

30%+ Premium scope

Standard quantities, contract limits, and response conditions are set in the contract
  • Cleaning-company contracting and direct quality instruction
  • Cleaning cost, basic linen, and towels by registered guest count: included within limits
  • Shampoo, conditioner, body wash, and laundry detergent: included within limits
  • Emergency local response, initial equipment checks, and damage reporting: included under contract terms

External vendors and costs

Contracting party
StayJP contracts with and directly instructs the cleaning company under Premium
Instruction scope
Repair, replacement, interior-work, and appliance coordination remains owner-managed under every plan
Costs
Vendor costs such as products, parts, travel, installation, and construction remain owner-paid under every plan

Onsite tasks are not interchangeable

Scheduled or post-checkout inspection: 20% Pro and 30%+ Premium, under contract terms

Emergency local response: 30%+ Premium only, under contract terms

Repair, replacement, construction, and appliance vendor costs: owner-paid

Confirm the property area and required onsite work first

Review scope and feesDiscuss current operations

stayjp care

Need quick support?

Guest support team responds promptly.

Contact pageLINE chat