Please review before requesting
Scope of Service & Additional Fees
StayJP manages residential lodging (minpaku) and accommodation operations. To maintain a high-quality operating standard, we clearly separate work included in the management contract from work that incurs additional fees.
A free consultation is to confirm whether StayJP can take on your operation. Market analysis, revenue diagnostics, property sourcing, on-site surveys, interior consulting, administrative handling, and detailed revenue-improvement proposals are not included in the free consultation.
1Main work included in the management contract
In principle, the management contract covers the following.
- OTA listing & operations
- Pricing adjustment
- Guest support
- Cleaning coordination
- Review management
- Sharing of revenue/occupancy status
- Basic operational-improvement suggestions
However, the scope varies by property condition, location, contract terms, and the owner's requests.
2Work that incurs additional fees
The following is not included in a standard management contract. Because it requires specialized research, on-site work, coordination with external vendors, and staff time, it incurs additional fees.
Market research & revenue analysis
The following requests are billed separately.
- Analyze why it used to earn ¥X/month
- Investigate why revenue is now falling
- Survey occupancy vs. nearby facilities
- Analyze differences from the previous manager
- Diagnose the right OTA / price band / guest segment
Reference fee: from ¥100,000
Research may include area analysis, competitor analysis, occupancy, ADR, RevPAR, seasonality, OTA listing status, and price trends.
Property sourcing & due diligence
Requests such as “find a property for minpaku” or “review candidate properties and advise” are not part of a standard management contract. Property-sourcing support is handled under an annual contract.
Reference fee: from ¥100,000/year
The number of properties reviewed within the period varies with actual market availability. Even after reviewing 5, 10, or 20 properties, you may not ultimately acquire or contract one. In that case, fees for research, review, and judgment are non-refundable. Continued sourcing in subsequent years incurs a new annual fee.
On-site survey, interior & renovation consulting
The following incur additional fees.
- On-site inspection
- Measurement
- Photography
- Furniture/appliance selection
- Interior proposals
- Coordination with renovation firms
- Cleaning/guest-flow review
- Selection & procurement of extra amenities
Because on-site work, vendor coordination, document preparation, and judgment are involved, we quote actual costs plus our labor and management fees.
Administrative, fire-safety & licensing
When coordination with administrative scriveners, fire-equipment vendors, architects, or other experts is required, additional fees apply.
- Administrative scrivener fees
- Fire-equipment vendor fees
- Architect/designer fees
- Application-document support
- Confirmation with ward office / public health / fire department
- Various attendances
These are billed not only at cost but including our coordination work, labor, and management fees.
3On revenue & profit guarantees
StayJP cannot guarantee revenue, occupancy, or net profit. Lodging revenue varies greatly with the following factors.
- Location
- Property condition
- Layout
- Guest capacity
- Interior quality
- Reviews
- Competition
- Seasonality
- OTA algorithms
- Exchange rates
- Tourism demand
- Cleaning quality
- Pricing
- Regulations
Even if high revenue was achieved before, the same cannot necessarily be reproduced in the future. In particular, results under special market conditions (around the pandemic, the inbound-recovery period, demand spikes) may differ in premise from current normal operation. We aim to maximize revenue where possible, but we do not guarantee “a net profit of at least ¥X/month.”
4On disclosing other properties' information
We cannot disclose other owners' property information, booking status, calendars, revenue, guest data, or occupancy data that we manage. This is not possible from the standpoint of personal-data protection, confidentiality obligations, and business secrecy.
We can, in principle, disclose only information about your own property. We may explain area trends or market data for reference, but this does not disclose detailed information about specific other properties. If you continually request access to other owners' dashboards, calendars, guest data, or revenue documents, we may decline. If a request is deemed excessive or to obstruct our work, we may consider legal action.
5Overseas-resident owners & remote management
For owners residing overseas, or owners who cannot handle on-site matters, our scope may be broader than usual. For example,
- Restocking supplies
- Checking equipment issues
- Arranging vendors
- On-site judgment
- Emergency response
- Checking mail
- Consumables management
- Extra cleaning coordination
These may sometimes be handled within the management contract, but some are provided at our discretion or goodwill. Work outside our management authority, or beyond normal duties, is billed separately including actual costs, our labor, and management fees.
6On management fees
If you have a main job or reside overseas, our management fee is in principle 30%+.
Even if you request 20% management, we may be unable to accept depending on property conditions, scope, on-site needs, overseas residence, risk, and workload. Low fees are especially difficult in the following cases.
- Owner resides overseas
- Frequent on-site response
- Supplies/equipment checks needed
- Concerns about property condition
- Administrative/fire/neighbor risk
The management fee is not merely a cost for OTA operations. It includes continuous human resources: guest support, cleaning coordination, trouble judgment, emergency response, quality control, review maintenance, revenue improvement, owner communication, and vendor coordination.
7On actual costs, labor & management fees
For all additional work we handle, we do not work at actual cost only. We bill amounts including the following.
- Payments to external vendors
- Scrivener/expert fees
- Transportation
- Document preparation
- Research time
- Judgment work
- In-house labor
- Project management
- Company operating costs
- Our margin
Our staff's time is not provided free of charge. When our staff work at your request, a fee for that work applies.
8Requests we may decline
We may decline requests such as the following.
- Requests for detailed market analysis for free
- Requests premised on a revenue guarantee
- Requests to disclose other owners' information
- Requests for specialized work at cost only
- Treating out-of-scope work as a matter of course
- Properties with high legal/rule/fire/neighbor risk
- Requests for excessive work before a contract
- Cases where our judgment is not respected
We are not a company that accepts every request. We value working with owners with whom we can build long-term trust, under appropriate conditions.
9StayJP's stance
StayJP does not view lodging operation as mere task outsourcing. It requires many specialized judgments: pricing, customer response, cleaning quality, review management, trouble handling, legal compliance, and on-site coordination.
Therefore, for work beyond the scope of free consultation, we charge appropriate fees. Appropriate fees enable objective judgment contributing labor time, stable operation, and continuous quality improvement. If this is not acceptable, we may, regrettably, decline to work with you. We appreciate your understanding in advance.