Scope and additional costs

During consultation, we use information supplied by the owner to review acceptance and plan fit. We do not provide pre-contract onsite eligibility surveys, revenue diagnosis reports, or permit applications.

• Property location
• Permit or notification status
• Property and room count
• Current OTA channels
• Existing cleaning provider
• Required onsite work

StayJP manages operations after the property is legally ready to operate.

• Permit or notification filing
• Administrative scrivener work
• Real-estate brokerage or property sourcing
• Pre-contract onsite eligibility surveys
• Repair, replacement, interior-work, and appliance coordination and related vendor costs under every plan

When licensed expertise is required, we may introduce an administrative scrivener or another qualified professional.

Under Light, the owner manages cleaner communication and quality. Standard covers schedules, booking changes, and completion reports or photos; it does not include direct quality instructions or onsite inspection.

Pro adds photo-based correction requests and contract-defined onsite inspection. Premium handles cleaner contracting and quality instructions within the contracted scope.

20% Pro onsite inspection checks the room and cleaning state at the times, frequency, and conditions defined in the contract. Initial equipment checks and damage reporting belong to 30%+ Premium, and emergency dispatch is a separate duty.

Pro onsite inspection is confirmed only after area, frequency, timing, and additional costs are reviewed. It is not shown as available before the property address is checked.

StayJP's operations fee and any contract-defined coordination fee are separated from external cleaning, linen, repair, construction, and professional costs. The plan responsibility matrix and contract define what the management fee includes.

• Cleaning cost is not included in Light, Standard, or Pro
• Under 10%, 15%, and 20%, the owner prepares and arranges supplies
• Premium cleaning, basic linen, towels based on guest count, shampoo, conditioner, body wash, and laundry detergent are included within contract limits
• The additional percentage for toothbrushes, slippers, extra towels, air freshener, and other additional supplies is agreed before arrangement
• The +alpha for additional supplies under 30%+ Premium is a percentage agreed in advance. Repair, replacement, interior-work, and appliance coordination and related external costs remain owner-managed under every plan; taxes and OTA fees remain separate

Cleaning and linen responsibilities follow the plan and contract. For repair, replacement, interior work and appliances, the owner selects, arranges, approves and pays specialists; StayJP's initial check or damage report does not extend to ordering or construction responsibility.

• Owner: approves quotes, budget, whether to proceed, and contract limits
• StayJP: within the contracted scope, reviews specialist candidates, coordinates progress, and reports quality and cost checks
• Specialists: perform cleaning, linen, maintenance, electrical, plumbing, fire-safety, interior, repair, and construction work under required qualifications and contracts
• Standard flow: quote → owner approval → order → performance → completion check → cost report

StayJP does not subcontract all statutory minpaku management duties as a package. When specialists perform individual tasks, the contract identifies the performer, instructing party, and cost responsibility. Emergency measures and pre-approval spending limits are also contract-defined.

Guest contacts are received through the hours and channels defined in the contract. Cleaning defects are reviewed from reports or photos, followed by an owner notice or cleaner correction request according to plan.

Equipment failures are reported to the owner before repair approval and cost responsibility are confirmed. Police or fire contact follows the incident and contracted escalation process.

Recovery time, cleaning quality, complaint resolution, revenue, occupancy, and ratings are not guaranteed.

• Share the current operating situation and requested scope
• Review the property location and onsite conditions
• Confirm the responsibility matrix and additional costs
• Agree the plan and contract terms
• Begin handover and operations after contract

Submitting a consultation does not confirm a contract or Pro or Premium availability.

StayJP is a Housing Accommodation Management Business registered under F05636. This registration covers minpaku management under the Housing Accommodation Business Act; it is not a hotel or ryokan permit and does not authorize permit filing.

We adjust operations using pricing, bookings, and seasonality, but do not guarantee revenue, occupancy, or ratings.