MLIT Registration No. F05636

Housing Accommodation Manager Japan — MLIT Registration No. F05636 | StayJP

Under Japan's Housing Accommodation Business Act (the so-called minpaku law), StayJP is a Housing Accommodation Manager officially registered with the Minister of Land, Infrastructure, Transport and Tourism (MLIT) under registration number 国土交通大臣(01)第F05636号. This page consolidates our registration number, scope of work, governing statutes, and complaints window so owners can verify us before commissioning work.

Category: Housing Accommodation Management Business Registration Number
Registration Number: 国土交通大臣(01)第F05636号
Service Provider: BCROSSB Inc.

Last updated: 2026-08-15

Registration Number & Disclosure Obligation

Under Article 33 of the Housing Accommodation Business Act and the related MLIT notice, every Housing Accommodation Manager must display its registration number on its premises, in contracts, and on its website. StayJP operates under the registration number above.

The registration number is permanently shown at the top of this page, in our footer, and in every contract header.
Registrations are renewed every five years and we are re-examined for operational capacity at each renewal.
Cancellations or sanctions are publicly searchable in MLIT's official Housing Accommodation Manager Registry.

Scope of Work We Can Be Commissioned For

This section explains the management-duty categories in Article 34 of the Housing Accommodation Business Act. The selected plan and contract determine StayJP's actual duties and the work that remains with the owner.

Hygiene of guests (cleaning, linen turnover, replenishment of consumables)
Safety of guests (facility checks, emergency contact procedures)
Comfort and convenience of foreign guests (multilingual guidance and inquiry handling)
Maintenance and retention of guest registries (statutory records managed within the contract)
Prevention of negative impact on the surrounding area (first-line response to noise, refuse, etc.)
Complaint handling (intake from owners, neighbors, and guests)

Duties That Cannot Be Sub-contracted

Under Article 35, StayJP does not subcontract the entire management engagement to another company. When partners perform discrete work such as cleaning, the plan and contract identify the executor, instructor, and cost bearer.

We do not subcontract management duties as a whole.
The plan responsibility matrix and contract define partner selection, instruction, and inspection duties for each task.
Owners bear external repair, replacement, interior-work, and appliance costs; whether StayJP coordinates them depends on the plan.

Governing Statutes & Supervising Authority

Our housing accommodation management operations comply with the following primary statutes, notices, and guidelines.

Housing Accommodation Business Act (Act No. 65 of 2017)
Enforcement Regulations of the Housing Accommodation Business Act
MLIT Operating Procedures for Registration of Housing Accommodation Managers
Hotel Business Act / Special Zone Minpaku Ordinance (where applicable)
Act on the Protection of Personal Information
Consumer Contract Act and Specified Commercial Transactions Act (as applied to owner contracts)

Supervising authority: Japan Tourism Agency (MLIT) / regional Bureaux of Transport

Complaint Window

Our support desk receives complaints from neighbors, guests, and owners. Response time, onsite dispatch, and reporting method depend on the property area and contract terms.

Emergency response and onsite dispatch are separate services, subject to area and contract terms.
Channels: phone (registered number), email, contact form
Process: intake → property identification → owner coordination → first response → documentation → close
For critical incidents (fire, medical emergencies, etc.) we prioritize calls to the relevant fire and police authorities.

support@stayjp.jp

Weekdays 10:00-18:00 (JST)

Trust & Compliance FAQ

Answers to the questions we receive most often before owners commission us.

Where can I verify StayJP's housing accommodation manager registration number?

It is permanently displayed at the top of this page, in our site footer, and in every contract header. You can also verify it directly via MLIT's public Housing Accommodation Manager Registry.

What can owners delegate to a housing accommodation manager?

The statutory duty categories and the contracted service scope are separate. The selected plan and contract define StayJP's duties, owner duties, onsite conditions, and separate costs.

Can the entire bundle of management duties be subcontracted to another company?

No. Article 35 prohibits the wholesale subcontracting of all management duties. StayJP performs the core duties in-house and only delegates discrete tasks to vetted partners.

Where should neighbors send complaints?

Emergency response and onsite dispatch are separate services, subject to area and contract terms.

How can I verify the registration myself?

You can search by registration number or legal entity name on MLIT's Housing Accommodation Manager Registry. We link directly to it from this page.

What happens if the registration is cancelled or sanctioned?

Cancellations and sanctions are published in MLIT's registry. We update this page to reflect any change and notify contracted owners in writing.

Please review our service scope and pricing before signing a management agreement.

Considering commissioning us?

After checking the registration scope, share the property location, notification or permit status, and the management scope you need.

Request a consultation Review responsibilities and costs