Housing Accommodation Manager Japan — MLIT Registration No. F05636 | StayJP

Registration Number & Disclosure Obligation

Under Article 33 of the Housing Accommodation Business Act and the related MLIT notice, every Housing Accommodation Manager must display its registration number on its premises, in contracts, and on its website. StayJP operates under the registration number above.

• The registration number is permanently shown at the top of this page, in our footer, and in every contract header.
• Registrations are renewed every five years and we are re-examined for operational capacity at each renewal.
• Cancellations or sanctions are publicly searchable in MLIT's official Housing Accommodation Manager Registry.

Scope of Work We Can Be Commissioned For

We carry out the management duties defined in Article 34 of the Housing Accommodation Business Act on behalf of the housing accommodation business operator (the owner).

• Hygiene of guests (cleaning, linen turnover, replenishment of consumables)
• Safety of guests (facility checks, emergency contact procedures)
• Comfort and convenience of foreign guests (multilingual guidance and inquiry handling)
• Maintenance and retention of guest registries (creation and submission of statutory records)
• Prevention of negative impact on the surrounding area (first-line response to noise, refuse, etc.)
• Complaint handling (intake from owners, neighbors, and guests)

Duties That Cannot Be Sub-contracted

Article 35 of the Housing Accommodation Business Act prohibits the wholesale subcontracting of all management duties to a third party. StayJP performs core duties in-house and only delegates discrete tasks (cleaning, repairs, etc.) to vetted partners under explicit agreement.

• We do not subcontract management duties as a whole.
• Specific tasks (e.g. cleaning, minor repairs, specialty cleaning) are delegated only to partners that meet our selection criteria and contract terms.
• StayJP retains primary responsibility for the quality and contracts of any sub-contractor.

Governing Statutes & Supervising Authority

Our housing accommodation management operations comply with the following primary statutes, notices, and guidelines.

• Housing Accommodation Business Act (Act No. 65 of 2017)
• Enforcement Regulations of the Housing Accommodation Business Act
• MLIT Operating Procedures for Registration of Housing Accommodation Managers
• Hotel Business Act / Special Zone Minpaku Ordinance (where applicable)
• Act on the Protection of Personal Information
• Consumer Contract Act and Specified Commercial Transactions Act (as applied to owner contracts)

Supervising authority: Japan Tourism Agency (MLIT) / regional Bureaux of Transport

Complaint Window

Complaints from neighbors, guests, or owners are received first by our customer support, with a status report issued within 48 business hours.

• Hours: weekdays 10:00–18:00 JST (urgent guest matters are covered 24/7)
• Channels: phone (registered number), email, contact form
• Process: intake → property identification → owner coordination → first response → documentation → close
• For critical incidents (fire, medical emergencies, etc.) we prioritize calls to the relevant fire and police authorities.

How to Verify the Registration

MLIT publishes the Housing Accommodation Manager Registry, where anyone can verify the validity of a registration.

• Open MLIT's Housing Accommodation Manager Registry search page.
• Search by registration number or legal entity name.
• Cross-check the legal name, registration date, and any sanctions on record.