Post-contract guest support
Set guest-messaging scope and response conditions in the contract
We do not guarantee a language count, average response time, or always-immediate service. Channels, hours, overnight handling, and escalation are set by plan and contract.
Confirmed basic scope
Pre-booking guest inquiries
Support channels and operating hours
Check-in guidance
Overnight inquiry handoff procedure
In-stay guest messages
Emergency classification and onsite escalation
Review replies according to plan
Refund and dispute matters requiring owner approval
Confirmed basic scope
After contract, every plan includes the following remote guest-support work.
- 01Pre-booking guest inquiriesSupport channels and operating hours
- 02Check-in guidanceOvernight inquiry handoff procedure
- 03In-stay guest messagesEmergency classification and onsite escalation
- 04Review replies according to planRefund and dispute matters requiring owner approval
Conditions set in the contract
- Support channels and operating hours
- Overnight inquiry handoff procedure
- Emergency classification and onsite escalation
- Refund and dispute matters requiring owner approval
Not automatically included
- Always-immediate or fixed-time response guarantee
- Onsite inspection or emergency dispatch
- Refunds or spending without owner approval
- Resolution of every complaint or rating guarantee
Tell us which OTAs and support hours you use
We review the facility's current operation and required communication scope before discussing a suitable plan and contract terms.