The difference in fees is a difference in responsibility, not price
If you can manage it yourself, 15% is enough. 30% suits owners who want to delegate on-site judgment, cleaning and consumables. We don't push the higher plan on everyone.
Properties outside our service area, or where the building's bylaws prohibit minpaku (e.g. sectional-ownership condos), may not be accepted. Please start by sharing your property details.
Management fees are set not by how many messages we handle, but by how much of the on-site operating responsibility we take on.
Plan comparison (responsibility map)
✅ Included ／ ◔ Partial ／ △ By consultation ／ ¥ Separate cost ／ 👤 Owner
| Item | 15% Standard | 20% Support | 30% Full |
|---|---|---|---|
| Reservation / OTA operation | ✅ Included | ✅ Included | ✅ Included |
| Guest messaging | ✅ Included | ✅ Included | ✅ Included |
| Check-in / check-out guidance | ✅ Included | ✅ Included | ✅ Included |
| Contract with cleaning company | 👤 Owner | 👤 Owner | ✅ StayJP |
| Paying the cleaning cost | 👤 Owner | 👤 Owner | ✅ StayJP bears |
| Checking cleaning photos | 👤 Owner | ◔ First check | ✅ StayJP |
| Directing the cleaning company | 👤 Owner | ◔ Minor fixes | ✅ StayJP directly |
| Basic linen | 👤 Owner | 👤 Owner | ✅ Standard qty |
| Shampoo / conditioner / body wash | 👤 Owner | 👤 Owner | ✅ Included |
| Slippers / trash bags / dish soap | 👤 Owner | 👤 Owner | ✅ Included |
| Face wash / hand soap | 👤 Owner | 👤 Owner | △ +α |
| Emergency on-site judgment | 👤 Owner | ◔ Limited | ✅ Included |
| Act-first-then-report (within agreed limit) | — | ◔ Partial | ✅ Included |
| Furniture replacement | ¥ Separate | ¥ Separate | ¥ Separate |
| Appliance replacement | ¥ Separate | ¥ Separate | ¥ Separate |
| Interior renovation | ¥ Separate | ¥ Separate | ¥ Separate |
| Best suited for | Owners who can manage cleaning themselves | Owners who want to delegate part of it | Busy or overseas owners |
Choose by how much you want to entrust to us.
Three plans
Choose by how much you want to entrust to us.
15% Standard
Base management plan
Best suited for: Owners who can check cleaning photos and direct the cleaning company themselves
StayJP handles
- OTA and reservation operation
- Guest support and check-in guidance
- General inquiries during stays
- Sharing reservation info needed for cleaning scheduling
- Status reports when issues arise
Owner handles
- Contract with and payment to the cleaning company
- Checking cleaning photos and requesting fixes
- Managing consumables and stock
- Approving furniture/appliance replacement
- All major decisions that incur cost
20% Support
Mid-tier plan
Best suited for: Owners who want to delegate the basics but keep major cost decisions
StayJP handles
- Everything in 15%
- First check of cleaning-completion photos
- Checking minor cleaning misses and setup errors
- Basic fix requests to the cleaning company
- Passing on photos and quotes for repairs/replacements
Owner handles
- Approval of major costs and asset replacement
- Judgment on high-cost on-site work
30% Full
Full on-site operation plan
Best suited for: Owners who are busy or overseas and want cleaning and consumables handled too
StayJP handles
- Direct management and instruction of the cleaning company
- Checking cleaning photos and room condition
- Re-cleaning / fix requests when needed
- Emergency on-site judgment
- Coordination with repair and local vendors
- Act-first-then-report within an agreed limit
- Bearing cleaning cost and basic consumables
Owner handles
- Approving furniture, appliance and interior costs
- Approving work beyond the agreed limit
Costs and work included in the 30% plan
At 30%, StayJP bears the cleaning cost and basic consumables. It isn't about handling more reservations — it's a structure where we take on broader operating authority and responsibility.
Cleaning cost
- Room cleaning cost and payment to the cleaning company
- Cleaning scheduling and completion checks
- Inspection of cleaning photos
- Fix requests when incomplete
- Pre-check-in setup verification
- Emergency re-cleaning scheduling
Basic linen (standard qty)
- Bed sheets
- Duvet and pillow covers
- Bath and face towels
- Bath mats
- Standard laundering and exchange
Basic bath consumables
- Shampoo
- Conditioner
- Body wash
- Toilet paper
- Basic cleaning detergents
Basic room consumables
- Slippers
- Trash bags
- Dish soap
- Kitchen sponges
The cleaning company is an external vendor, not our staff, so managing and directing it takes considerable labor. Premium linen, brand-specified items, above-standard stock, and severe soiling or bulk replacement may be billed separately.
What the α in "30%+α" means
α is not an unlimited add-on fee. It is the adjustment for property-specific extra amenities, products and work beyond the essentials of daily operation, based on actual cost and workload. Face wash and hand soap are not included in the base and are adjusted as +α depending on room count, usage, product price and refill frequency.
Items not automatically included in any plan
The following are not automatically included even at 30% or 30%+α; the actual costs are the owner's responsibility.
Furniture
- Bed frames and mattresses
- Sofas, chairs, tables
- Storage and shelving
- Curtains, lighting, mirrors, decor
Appliances
- AC, fridge, washer, dryer
- Microwave, TV, kettle
- Hair dryer, vacuum, cooking appliances
- Water heater, Wi-Fi router, smart lock
Fixtures & interior
- Wallpaper, flooring, painting
- Doors, bath, toilet, kitchen fixtures
- Electrical, plumbing, leak and waterproofing work
- Mold removal, full renovation, structural repair
Actual costs borne by the owner
- Product purchase and parts cost
- Delivery, assembly, installation
- Removal and disposal
- Vendor call-out, emergency/night work
- Construction and materials
An accommodation naturally incurs normal wear and aging as it keeps operating. The 30% plan is a service to maintain day-to-day operating quality — not one that renews or replaces the owner's assets for free. We can support condition checks, photo reports, product research, quote gathering, vendor contact and installation checks, but actual product, repair, installation, removal and disposal costs are separate.
"Act first, then report" vs "Prior approval"
Act first, then report (emergencies)
Within a limit agreed in advance with the owner, we act first and report afterward. This is to reduce guest complaints, refunds, cancellations, low ratings and negative reviews.
- Guest cannot enter the room
- Smart lock failure
- AC or hot water not working
- Broken bed
- Serious cleaning miss
- Shortage of essential linen
Report first, then approve
For owners who want to review and approve every cost first. Note that slow responses can lead to guest complaints and worse reviews.
- 1Issue found
- 2Photo and situation report
- 3Estimated cost and options presented
- 4Awaiting owner approval
- 5Vendor instructed / purchase after approval
- 6Result report on completion
Frequently asked questions
Is the cleaning cost included in the 30% plan?
Yes. At 30%, StayJP bears payment to the cleaning company (at 15% and 20% the owner pays directly).
Are shampoo and conditioner included?
Yes, they are part of the 30% basic bath consumables.
Are slippers included?
Yes, they are part of the 30% basic room consumables.
Are face wash and hand soap included?
They are not in the base; they are adjusted as +α based on room count and usage.
How far does linen coverage go?
Up to standard-quantity basic linen (sheets, covers, towels, bath mats). Premium specs or above-standard amounts may be billed separately.
If furniture breaks, does StayJP cover the cost?
No. We support checks, reports, product research and installation coordination, but product and installation costs are separate.
What if the AC or fridge breaks?
We arrange the vendor and schedule, but call-out, repair and replacement costs are the owner's.
Are wallpaper or flooring replacements included?
No. Interior upkeep is outside the scope of daily operation, and construction cost is separate.
Can costs be used without prior approval?
At 30%, act-first-then-report is possible within the pre-agreed limit. Beyond that, approval is required.
Can I start at 15% and switch to 30% later?
Yes. Please consult us as your operation evolves.
Is 30% the more profitable plan for StayJP?
No. It increases our labor, work, responsibility and cleaning-cost burden. We don't push the higher plan on everyone.
I live overseas — which plan suits me?
If on-site handling is difficult, 30% (with act-first-then-report) suits you. If you can manage the cleaning company yourself, 15% is welcome too.
Important notes
- ・The actual scope of service is finalized in the management contract.
- ・Conditions may vary by room count, facility size, area and operating format.
- ・The scope of cleaning-cost coverage is finalized by prior estimate and operating conditions.
- ・Consumables exceeding normal usage may incur additional cost.
- ・Costs for furniture, appliances, fixtures and interiors are, in principle, the owner's.
- ・Emergency handling is carried out within the authority and cost limit set in the contract.
- ・External vendor costs may be billed separately.
- ・Damage from a guest's intent or negligence may be subject to OTA compensation procedures or separate billing. Revenue and reviews are not guaranteed.