Whole-building and multi-room handover
Change operators by first mapping booking assets and on-site operations.
Before a whole-building or multi-room property changes operator, we inventory OTA accounts, current bookings, rate rules, guest communication, housekeeping, keys, and emergency coverage. Subject to the facility-side Inns and Hotels Act permit, StayJP explains the scope and handover terms it can currently assess.
Property
Whole building / multi-room
Actual permit and operating format are reviewed
Review first
Bookings, access, local setup
Identify what can be transferred before cutover
Cost split
Management fee + external cost
Third-party costs and approval terms are reviewed separately
Four gaps to close before changing operators
OTA and PMS access is unclear
A safe handover requires clarity on account ownership, administrator access, payout destinations, and rate rules.
Responsibility for future bookings is ambiguous
Messages, changes, refunds, and check-in ownership must be confirmed for bookings spanning the change date.
Housekeeping, keys, and emergency contacts may disconnect
We check whether local vendors, key processes, equipment information, and emergency contacts remain available after the change.
Management fees and third-party costs are mixed
We separate management fees from cleaning, linen, repair, and other external costs and define who approves each quote.
Be honest about the work of operating: inventory the handover first
We review the current contract, facility permit, OTA and PMS, bookings, and local vendors, then define the roles and approval conditions for the facility, StayJP, and specialist providers.
Booking and rate assets
Review OTA and PMS access, inventory, rates, restrictions, and treatment of existing bookings
Guest communication
Confirm ownership periods and escalation for pre-arrival, check-in, stay, and review communication
On-site operations
Review housekeeping, linen, keys, room checks, emergency contacts, and repair requests
Responsibility and cost
Define management fees, external costs, quotes, owner approval, ordering, completion checks, and reporting
Responsibility during handover
| Area | Facility / current operator | Potential StayJP scope |
|---|---|---|
| Permit and filings | Facility holds and maintains the permit | Confirm permit type and operating conditions |
| Accounts and booking data | Clarify ownership and administrator access | Operate shared OTA, PMS, and booking data within contract |
| On-site work and external cost | Share vendors, keys, assets, and approval limits | Coordinate cleaning schedules, room tasks, and issues |
Final scope, change date, and fees are set by contract after reviewing the location, permit, room count, current contract, bookings, and local setup.
Share the current operating setupReview order before cutover
1. Current contract and timing
Review notice terms, preferred change date, unsettled items, and responsibility for existing bookings
2. Booking asset inventory
Review OTA and PMS access, payouts, inventory, rates, messages, and booking data
3. Responsibility map and local coordination
Set duties and approvals for the facility, StayJP, and cleaning, linen, repair, and other specialists
4. Reporting after the change
Agree on Revenue, ADR, occupancy, RevPAR, OTA cost, and operating issues where source data is available
A fit for whole-building owners who need to
Change the current operator
Organise contract end, existing booking ownership, and the next operating setup
Move from owner operation to outsourcing
Reduce owner-side coordination across OTA, guests, and housekeeping
Transfer selected functions first
Keep on-site staff while outsourcing rates, OTA, or guest communication
Standardise responsibility and cost across rooms
Align different room-level cleaning, key, rate, and external-cost workflows
Operator change and whole-building handover FAQ
What should I prepare first?
Share the address, permit type, room count, current operator contract terms, preferred change date, OTA and PMS details, current bookings, and the housekeeping, key, and emergency setup. We assess available materials before explaining possible scope and required handover items.
Can OTA reviews and existing bookings transfer unchanged?
It depends on the platform, account owner, listing setup, and current contract. StayJP cannot guarantee review or account transfer. We review each OTA's rules and access, then identify bookings and operating items that can be handed over.
Does the Inns and Hotels Act permit transfer to StayJP?
No. The facility side holds and maintains the permit. StayJP's Housing Accommodation Management Business registration applies to minpaku management and is not a hotel permit. Where an application or renewal is needed, we can introduce an affiliated administrative scrivener.
Are housekeeping, linen, and repair costs included in the management fee?
Third-party costs vary by work, property size, region, and contract plan and arise separately. The contract defines the quote, owner approval, order, completion check, and cost-reporting process.
How long does the change take?
Timing depends on current termination terms, existing bookings, account access, local coverage, and requested scope. We do not promise a fixed date or uninterrupted migration before reviewing the materials.
Define handover terms before stopping the current operation
Share the location, permit, room count, current contract, bookings, and local setup. We will explain the scope StayJP can assess and the next steps.
Acceptance, change date, service area, and fees are decided after reviewing the property and current contract.